Frequently Asked Questions

What do I need to bring with me to enroll in a membership?

Upon enrolling, please bring the following:

• Valid driver’s license or government issued ID
• Voided check or bank statement. Bank statements must be computer generated and contain your name, the bank name, account number and routing number
• Payment for your initial fee and up to your first full month's dues
• Address verification (if applicable).

Our membership office is open Monday - Friday 8:30 am - 6:30 pm and Saturday 10:00 am - 2:00 pm

Do I need to bring my membership card?

Yes. The area beyond the control desk is for members only. You must present your membership card to the desk attendant and be cleared to utilize the facility. If you do not have your membership card, you may be asked for a valid picture ID, thus delaying your check in. In the event you need a replacement card, you will be charged a nominal fee. Membership cards are non-transferable and may only be presented by the member to whom the card was issued.

How can I cancel my membership?

Memberships at The Kaweah Health Lifestyle Fitness Center are a 12-month automatically renewing agreement. Once a member has fulfilled the 12-month obligation, the membership agreement will automatically continue on a month-to-month basis without notice unless written notice of intent to cancel by either party is received at least (thirty) 30 days prior to the anniversary date.

All non-medical membership cancellations require the submittal of a “30-Day Written Notice”. The 30-day notice period is effective and begins on the last day of the month in which the 30-day notice is received. Cancellation notification must be sent or delivered to The Kaweah Health Lifestyle Fitness Center, 5105 West Cypress Avenue, Visalia, CA 93277, or emailed to TLC@kdhcd.org. It is recommended that you contact the membership office to confirm that your cancellation notice has been received by the facility.

If your 12-month commitment has not been fulfilled you may be eligible to cancel your membership early if you have moved 25 miles or more from the facility and your home listed address or if you are medically unable to utilize the facility.

Moving

If you move further than 25 miles away from The Kaweah Health Lifestyle Fitness Center and your residence at the time of enrollment prior to fulfilling the minimum twelve month membership Agreement and are unable to transfer the membership Agreement to a comparable facility, you may be permitted to cancel early. In the event of a cancellation under this paragraph, you will be charged a cancellation fee, not to exceed $100.00, or, if more than half the life of the Agreement has expired, not to exceed $50.00. Such notifications require the submittal of a “30-Day Written Notice”. The 30-day notice period is effective and begins on the last day of the month in which the 30-day notice is received. You will be required to provide verification of your new address with your 30-day written notice.

Medical

If, upon a medical doctor’s written order, you cannot physically receive the services because of significant physical disability for a period in excess of three (3) months you may be permitted to cancel early. In the event of a cancellation under this paragraph, a Doctor’s note will need to be provided to the facility specifically stating that you need to cancel your membership due to medical reasons. Please have the Doctor include the date that you were unable to medically use the facility as well as the reason for medical cancellation.

Do you have WiFi? How do I access WiFi on my phone?

Yes! We provide WiFi for our members.

1. Go to SETTINGS on your device

2. Find WiFi

3. Choose OTHER network

4. Sign in to network as GUEST

5. Security password is not required

What are the age requirements for activities in the facility?

Children 6 weeks to 12 years of age are permitted to utilize our Childcare Kid Zone. Click here for Childcare Kid Zone information and rates.

Members 5 to 12 years of age are permitted to participate in our Kids Activities. Click here for Kids Activities and rates.

Members 12 through 15 years of age have full use of the facility with direct supervision of an adult member over 18 years old.

Members age 16 years and older have full use of the facility and do not need to be directly supervised by an adult.

All members, guests and staff of The Kaweah Health Lifestyle Fitness Center are requested to act in a safe, responsible manner and with character and courtesy while respecting the rights, welfare and dignity of others while visiting The Kaweah Health Lifestyle Fitness Center.

• Photography and videography are not permitted without prior authorization from The Kaweah Health Lifestyle Fitness Center management
• Please be courteous with cell phone usage. Personal conversations can be distracting to others, especially when in aerobic and aquatic classes
• Tattoos that are determined to be profane, offensive or distasteful may be required to be covered up while utilizing the facility
• Profanity, aggressive gestures or behaviors, either verbally or physically, towards other members, guests or staff will not be tolerated and could possibly result in an ejection from the facility
• Fighting will not be tolerated and will result in an immediate ejection from the facility
• Theft or mistreating, defacing, abusing, or any willful damage to the facilities or any equipment or products is also grounds for immediate ejection and possible legal ramifications
• Harassment or intimidation by words, gestures, body language or any other menacing behavior will not be tolerated and should be reported to The Kaweah Health Lifestyle Fitness Center staff immediately
• The use, possession or concealment of any drugs, alcoholic beverages, weapons and firearms is forbidden
• Proper exercise attire must be worn at all times in the fitness areas. Food, beverages (other than water bottles), gym bags, shopping bags, luggage, briefcases, backpacks, street shoes, boots, open-toe shoes, sandals or jeans are not permitted in any of the fitness areas
• Exercise instruction and personalized training will not be permitted by non-Kaweah Health Lifestyle Fitness Center staff members within the facility. Exceptions may be approved by The Kaweah Health Lifestyle Fitness Center management on a case-by-case basis

The Kaweah Health Lifestyle Fitness Center management has the right to refuse entry or have any violator of these policies escorted out of the facility. Any other incident or act not covered above will be addressed on a case by case situation. Violations of the acts listed above could result in suspension or revocation of membership privileges temporarily or permanently as deemed necessary by The Kaweah Health Lifestyle Fitness Center Management.

Shirts, shorts, sweat suits, leotards, workout tights and non-marking athletic shoes must be worn in all areas of The Kaweah Health Lifestyle Fitness Center. Open toed shoes such as sandals, jeans or cutoffs are not permitted. Shirts must be worn at all times. Members wearing bathing suits must have proper “cover-attire” when outside the pool or locker room areas. Clothing that is determined to be profane, offensive or distasteful is prohibited and may be required to be changed/removed while using the facility.

Will someone show me how to use the equipment?

Yes! Our fitness floor staff are happy to assist you on the fitness floor with equipment you may be unfamiliar using. For a more comprehensive demonstration of equipment or to receive a personalized fitness plan specific to your needs, please stop by the fitness desk on the second floor or call our Exercise Physiology department at (559) 624-3450 to schedule your fitness profile and program design appointment.

Fitness profile and program design appointments are complimentary with your membership and can be updated every two months or as often as needed throughout your membership. For more information on fitness testing services, click here.

How old do I have to be to work out on the fitness floor?

Members age 16 years and older have full use of the facility and do not need to be directly supervised by an adult. Members 12 – 15 years of age have full use of the facility with direct supervision of an adult member over 18 years old. Children under 12 years of age are permitted to participate in our Kids Activities or Childcare Kid Zone. Click here for our kids’ activities.

How old do I have to be to use the pools?

Members age 16 years and older have full use of the pools and do not need to be directly supervised by an adult. Members 12 – 15 years of age have full use of the pools with direct supervision of an adult member over 18 years old.

Children under 12 years of age are permitted to participate in Family Swim with the direct supervision of a parent or legal guardian or our youth aquatic activities but are not permitted in the pool outside of scheduled activities. Click here for our Aquatic Activities.

Do you have WiFi? How do I access WiFi on my phone?

Yes! We provide WiFi for our members.

1. Go to SETTINGS on your device

2. Find WiFi

3. Choose OTHER network

4. Sign in to network as GUEST

5. Security password is not required

How many laps on the track equals one mile?

10 Laps = 1 Mile

How do I get set up on ACTIVELINXX?

You will need to make an appointment to be set up on the ActiveLinxx system. You can make an appointment at the fitness desk which is located on the second floor of The Kaweah Health Lifestyle Fitness Center.

How do I get a personal trainer?

Please call our Personal Training Hotline at (559) 624-3449 and leave your name, contact information, and some brief information as to your training requests or needs. One of our managers or personal trainers will return your call to discuss finding a trainer that will fit your fitness needs and availability. Our personal trainers’ bios are located on the fitness floor next to the elevator or by clicking here.

Why should I get a personal trainer?

Personal trainers can provide motivation, guidance, accountability, a personalized touch to your program design, and they have the knowledge to help you achieve your fitness goals! Click here for more information on Personal Training services.

What are the temperatures of the pools?

The water temperature in our 25-yard lap pool is kept between 80 – 82° F while the temperature in our Warm Water Therapy pool is kept between 90 – 92° F.

May I do my own workout in the therapy pool while classes are taking place?

Yes, if there is room in the Warm Water Therapy Pool while class is being held, you are welcome to quietly perform your own exercises. Please stay along the side wall or back of the class to avoid interrupting the instruction.

Can anyone attend Group X classes?

Members or guests 12 years of age and up can attend Group X classes. Individuals between the ages of 12 – 15 must be accompanied by an adult.

Do I need to bring my own mat to class?

You are welcome to bring your own mat to class however mats are available for members in the Aerobic Rooms.

Can I reserve a spin bike?

As a courtesy to all members, spin bikes are available on a first come, first serve basis and cannot be reserved ahead of time. Please be advised that you are allowed to set up your bike in the Aerobic Room no sooner than 15 minutes prior to the start of class.

Can I work out in the back of the aerobic room while class is in session?

If class is in session, we ask that you refrain from using the aerobic rooms, as this can be a distraction for class participants. You are more than welcome to utilize the aerobic rooms when classes are not in session.

Should I do cardio before or after I do weights?

Although it can often come down to energy levels and personal preference, picking the right order for cardio and lifting weight — also called resistance training — could result in more than just tired muscles or a shorter-than-normal session on the elliptical machine. Intense weight training can drain your muscles of energy, called glycogen, leaving you too tired to take part in any aerobic activity.

Conversely, if you perform intense cardio exercise first, you may find that you lack the energy to lift weights. Some light-to-moderate aerobic exercise before lifting should not affect your resistance training too much and can provide you with a good warm-up.

Taking information from a study in 2007 from the Journal of Applied Physiology, it appears that for long-term vascular health, it is better to perform cardiovascular exercise after lifting weights.

What is a fitness profile and fitness program design?

Fitness profiles and fitness program designs are an optional, non-diagnostic evaluation which is included in your membership. All members are encouraged to participate in a fitness profile and fitness program design. Each of these appointments are conducted by an exercise physiologist who has a minimum of a Bachelor of Science degree in Exercise Physiology or Kinesiology.

These vital services allow our exercise physiology staff to assess a number of health and fitness parameters and create custom fitness routines for members. All results are confidential.

Is the fitness profile and fitness program design only available when I first join or can I be re-assessed?

Our fitness profile and fitness program design appointments are always available to you throughout the duration of your membership. You are highly encouraged to re-assess every 2-3 months depending on your goals.

After your initial fitness profile, you should receive a reminder card in the mail in 10-12 weeks to schedule an appointment to be re-assessed. There is no cost for re-assessment appointments, provided that you are still an active member of The Kaweah Health Lifestyle Fitness Center.

If I want to make changes to my exercise program, do I need to go through another fitness profile and fitness program design appointment?

No. If you do not need to update your fitness profile, you are welcome to schedule only a fitness program design appointment with one of our exercise physiologists to help make any changes necessary to your exercise program.

What methods are available to test my percent body fat at The Kaweah Health Lifestyle Fitness Center and are they included in my membership?

• The skinfold caliper is a body fat testing method that is complimentary with your membership. This test is available for guests at an additional fee. This method uses three, four, or seven body sites to pinch and measure the subcutaneous fat to get an estimation of your total percent body fat. Click here to learn how to prepare for your skinfold measurement test.
  Appointments can be scheduled at any time with no charge to active members.

• The ultrasound body fat analysis is available for members and guests at an additional fee. Members do receive a discount for this service. The ultrasound method entails measuring the same seven sites as performed with the skinfold caliper, only with ultrasound technology instead. Click here to learn how to prepare for your ultrasound body fat analysis.
  Appointments to check percent body fat via ultrasound can be scheduled at any time. Payment is required to schedule an appointment.
• Hydrostatic weighing is available for members and guests at an additional fee. Members do receive a discount for this service. This method is based on Archimedes' principle. The individual is instructed to get into the water where they will sit on a contraption and submerge themselves completely under water while the assessor records their water weight in kg on a scale. For the most accurate results, several trials are necessary. Click here to learn how to prepare for your Hydrostatic Weighing test.
  
  Please note: hydrostatic weighing is performed only on the first Saturday of every month. In the event of a holiday, the date may be changed. The hydrostatic weighing is held in the Warm Water Therapy Pool from 8 a.m. - 12 p.m. Appointments are required and may be scheduled in the facility or by calling the Exercise Physiology department at (559) 624-3450. Appointments must be made prior to 8 p.m. on the Friday before testing. Payment is required at the time the appointment is scheduled. A 24-hour notice is required to re-schedule your appointment. Refunds will not be issued if you miss your appointment.

Do I need to make an appointment for the Childcare Kid Zone?

Appointments are required for infants 20 months and under. At 20 months, children are considered toddlers and do not require an appointment.

You may call (559) 624-3438 or stop by the Childcare Kid Zone to make appointments anytime during childcare business hours.

Do I need to sign my child up for kids’ activities?

Most of our youth programs do require pre-registration and payment (if applicable) prior to participating. Kidz Klub, Kids Karate, and Junior Jiu-Jitsu are currently the only programs offered which do not require pre-registration.

Many of our youth activities are complimentary or discounted for child members of the facility! Reasonable program fees are available to guests attending youth activities.

Please be advised that an emergency waiver will need to be completed for each child before participating in any youth activity at The Kaweah Health Lifestyle Fitness Center. Click here for an emergency waiver.

Children will need to be signed in and out by their parent or legal guardian for all youth activities.

Does my child have to be a member to attend kids’ activities?

No. While many of our youth activities are complimentary or discounted for child members of the facility, guests are welcome to participate as well. Reasonable program fees are available to guests attending youth activities.

Please be advised that an emergency waiver will need to be completed for each child before participating in any youth activity at The Kaweah Health Lifestyle Fitness Center. Click here for an emergency waiver.

Children will need to be signed in and out by their parent or legal guardian for all youth activities.

Can my child bring a friend to a kids’ activity?

Yes, everyone is welcome! Please be advised that each child will need to have an emergency waiver signed and payment offered before they can participate in youth activities at The Kaweah Health Lifestyle Fitness Center. Click here for an emergency waiver. Children will need to be signed in and out by their parent or legal guardian for all youth activities.

Can I stay with my child and observe during an activity?

Absolutely! Feel free to stay as long as you would like and ask our staff any questions you may have.

Does my child need to know how to swim to attend kids’ activities that include swimming?

No. Children do not have to swim if they are not confident in their ability to swim. Please inform our staff if your child cannot swim or is learning to swim. We will keep a close eye on your child and place a life vest or flotation equipment on them.

How old do I have to be to work out on the fitness floor?

Members age 16 years and older have full use of the facility and do not need to be directly supervised by an adult. Members 12 – 15 years of age have full use of the facility with direct supervision of an adult member over 18 years old.

How old do I have to be to use the pools?

Members age 16 years and older have full use of the pools and do not need to be directly supervised by an adult. Members 12 – 15 years of age have full use of the pools with direct supervision of an adult member over 18 years old.

Children under 12 years of age are permitted to participate in family swim with the direct supervision of a parent or legal guardian or our youth aquatic activities. They are not permitted in the pool outside of scheduled activities. Click here for our aquatic activities.